From Farm to Your Doorstep

We follow a simple and transparent process to ensure you receive the freshest products straight from our farms. From order receiving to careful packing and dispatch, every step is handled with care and quality.

1. Order Receiving in Warehouse

We receive your order in our warehouse and prepare it for further processing.

2. Order Placed IN Farm for Harvesting

Your order is sent to our farm and our team starts harvesting fresh produce.

3. Freshly Harvested

We harvest the produce fresh from our farms to ensure premium quality and freshness.

4. Packed & Dispatched

The produce is carefully packed and dispatched quickly to reach you fresh and safe.

Returns Due to Delivery of Inedible or Poor-Quality Produce

At Organic Sabzi Wala, we take pride in delivering fresh, nutritious, and high-quality fruits and vegetables. If you receive any produce that is inedible, spoiled, damaged, or not fit for consumption, we will gladly review your return or refund request.

To be eligible, you must notify us within 24 hours of receiving your order by contacting us at support@organicsabziwala.com or through our customer support team via phone or WhatsApp. Please share your order details along with photographs of the affected products.

Once your request is verified and approved, we will initiate a refund to your original payment method. Refunds are typically reflected in your bank account within 5 to 7 working days, depending on your bank or payment gateway. We will keep you informed about the status of your request through our customer support team.

Replacement and Quality Guarantee

Organic Sabzi Wala stands behind the quality of every product we deliver. If a valid quality issue is reported within 24 hours of delivery, and your claim is approved, you may be offered one of the following options:

(a) A full or partial refund to your original payment method; or
(b) A replacement product, subject to stock availability and delivery feasibility.

Because fresh produce is highly perishable, customers are generally not required to physically return the affected items. However, we may request photographs or additional information to verify the issue.

Approved claims are usually processed within 2 business days after verification. In cases where a replacement is not possible, a refund will be issued.

Our goal is to ensure that every customer receives fresh, healthy, and premium-quality products with complete peace of mind.

FAQs

What is Organic Sabzi Wala?

Organic Sabzi Wala is an online platform that delivers fresh, chemical-free, and nutritious fruits, vegetables, groceries, and wellness products directly to your doorstep. Our mission is to make healthy eating simple, convenient, and accessible for every household.

Are your products 100% organic?

We source products from trusted farmers and suppliers who follow natural and sustainable farming practices. While many of our products are certified organic, some are naturally grown or residue-tested. Product descriptions clearly mention the sourcing and quality details wherever applicable.

Which cities do you deliver to?

We are continuously expanding our delivery network across India. You can enter your PIN code on our website or app to check service availability in your area. 
For orders outside Lucknow & Kanpur, contact our team directly through Whatsapp.

How do I place an order?

Simply visit www.organicsabziwala.com or use our mobile app, add your desired products to the cart, and complete the checkout process using your preferred payment method.

What payment methods do you accept?

We accept:

  • UPI
  • Credit Cards
  • Debit Cards
  • Net Banking
  • Wallets
  • Cash on Delivery (where available)
What are your delivery charges?

Delivery charges may vary depending on order value, location, and promotional offers. Any applicable charges are displayed during checkout.

When will my order be delivered?

Delivery timelines depend on your location and selected delivery slot. Estimated delivery details are shown at checkout and shared through order confirmation messages.

How can I track my order?

Once your order is confirmed, you will receive order updates via SMS, email, WhatsApp, or through your account dashboard.

Can I cancel my order?

Yes. Orders can usually be cancelled before dispatch. For assistance, email us at support@organicsabziwala.com.

What if I receive damaged or poor-quality products?

Please report the issue within 24 hours of delivery with photos. We will review the complaint and offer a refund or replacement, subject to verification.

What if an item is missing from my order?

If an item is unavailable due to quality concerns, it may be omitted from your delivery. The amount paid for the missing item will be refunded if applicable. The item will not be sent in a separate delivery.

 

How long do refunds take?

Approved refunds are generally reflected in your bank account within 5 to 7 working days, depending on your bank or payment gateway.

Can I order in bulk?

Yes. We cater to bulk requirements for households, offices, restaurants, schools, and institutions. Contact us at support@organicsabziwala.com for custom pricing and supply options.

Are product images exact representations?

Fresh produce is naturally variable, so actual size, color, and appearance may differ slightly from product images shown on the website.

How do you ensure product quality?

Our team carefully sources, sorts, and inspects products before dispatch to ensure freshness, hygiene, and nutritional quality.

Do you provide invoices?

Yes. A tax invoice is sent via email or made available in your account after your order is confirmed.

How can I contact customer support?

You can reach us at:

Why choose Organic Sabzi Wala?
  • Fresh and nutritious produce
  • Trusted sourcing
  • Strict quality checks
  • Convenient doorstep delivery
  • Responsive customer support
  • Commitment to healthier living